Cambios y devoluciones

Exchanges and refunds

FREE DELIVERY

We conveniently send your purchase to the address of your choice free of charge.

(Only Iberian Peninsula and Balearic Islands)

– Delivery to Spain within 24-48 hours (working days)

– Delivery to other countries within 4-7 working days.

EXCHANGES AND REFUNDS

You have 15 days to return or exchange your item.

SAFE PAYMENT

All purchases are 100% safe.

Payment methods:

–        Paypal

–        Credit card

–        Bank transfer

CUSTOMER SERVICE

If you have any questions or doubts when making an order, do not hesitate to contact us via phone, WhatsApp or email.

GUARANTEE

At Pinoso’s we use top quality materials to manufacture our footwear.

EXCHANGES AND REFUNDS

  • You have 15 days from the reception of the purchase to exchange or return any items.
  • Items must be returned to our warehouses in their original state, unworn (in perfect condition) and within the established period. Please, wrap the parcel so that the original box does not receive any labels or transport seals.
  • For such return or exchange (size, colour and/or model) contact the CUSTOMER SERVICE department.

Ø  Phone:   96 697 01 30 / 96 02 74

Ø  WhatsApp:    670 38 78 12

Ø  E-mail:      info@pinosos.es

  • The customer will always be responsible and pay for the shipment (packing, shipment, shipping company, etc.)
  • Send to ADDRESS:

C/ 8 de Agosto Nº 14

03650 – PINOSO

(Alicante) Spain

EXCHANGE

  • Once we receive the parcel, we will proceed with the SECOND SHIPPING, in which you will have previously informed us about the change you wish to make (size, colour and/or model). This is a FREE
  • If you wish to make further exchanges, the cost of the transport will always be borne by you.

RETURNS

  • Once we receive the parcel, we will proceed to your REFUND, provided that the goods are in optimal conditions. You will receive the amount of your order via the same payment method you chose when making your purchase.
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