These General Terms and Conditions govern the acquisition of the products and services offered on the website www.pinosos.es, owned by PINOSO SPORTSHOES, S.L. (hereinafter referred to as PINOSO SPORTSHOES, S.L.).The purchase of any products and services implies full and unreserved acceptance of each and every one of the General Terms and Conditions set out herein, without prejudice to the acceptance of the Specific Terms and Conditions that may apply to the purchase of certain products and services.These General Terms and Conditions may be modified without prior notice; therefore, it is advisable to read their contents carefully before proceeding with the purchase of any of the products and services offered.
In compliance with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, PINOSO SPORTSHOES, S.L. informs you that:
PINOSO SPORTSHOES, S.L. holds the following administrative authorisation:
Regulations or codes of conduct and electronic location
To contact us, we provide the following means of communication:
All notifications and communications between users and PINOSO SPORTSHOES, S.L. shall be considered effective for all purposes when made using any of the means detailed above.
The products and services offered, along with their main characteristics and prices, appear on the website.
PINOSO SPORTSHOES, S.L. reserves the right to decide, at any time, the products and/or services offered to customers. Therefore, PINOSO SPORTSHOES, S.L. may at any time add new products and/or services to those currently offered. Likewise, PINOSO SPORTSHOES, S.L. reserves the right to withdraw or cease offering, at any time and without prior notice, any of the products and services offered.
All purchases of products and services require the USER’s registration, which grants them a username and password to personally access the products and services.
Once logged into www.pinosos.es, the User must follow all instructions provided in the purchase process, which entails reading and accepting all the general and specific conditions set on www.pinosos.es.
PRODUCTS
PINOSO SPORTSHOES, S.L. aims to guarantee the availability of all products advertised on the website. However, if a requested product is unavailable or out of stock, the customer will be informed as soon as possible.If the product is unavailable, and the customer has been informed, PINOSO SPORTSHOES, S.L. may supply a product with similar characteristics at no extra cost, in which case the customer may accept or reject it by exercising their right of withdrawal and contract termination.If the entire order or part of it is unavailable, and the customer rejects the replacement product, any amount previously paid will be refunded using the same payment method.If PINOSO SPORTSHOES, S.L. unduly delays the refund of amounts paid, the consumer may claim twice the amount owed.
SERVICES
PINOSO SPORTSHOES, S.L. is not responsible for any damages that may be caused to the USER due to failures or disconnections in telecommunications networks, leading to suspension, cancellation, or interruption of service on www.pinosos.es.
To make any purchase on www.pinosos.es, the customer must be of legal age.Furthermore, the customer must register on www.pinosos.es by completing a data collection form, providing PINOSO SPORTSHOES, S.L. with the necessary information for the contract. The data must be truthful, accurate, and complete regarding their identity, and the customer must expressly consent to the processing of their data by accepting the privacy policy of PINOSO SPORTSHOES, S.L.It is also advisable that the customer prints and/or saves a copy of the sales conditions in a durable format when placing their order, as well as the receipt confirmation sent by PINOSO SPORTSHOES, S.L. via email.
INVOICING
Along with their order, the customer will receive the corresponding invoice.To this effect, the customer agrees to receive the invoice in electronic format. The invoice will be sent to the customer’s email. This consent may be revoked at any time. The invoice will also be included in the package.
THE MAXIMUM DELIVERY TIME IS 1-2 DAY(S).
The prices of the products and services listed on www.pinosos.es are expressed in Euros unless otherwise stated and are guaranteed for the validity period, except for printing errors, regardless of the order’s destination.
PRODUCTS
The final prices of all products (and, where applicable, the final unit prices when required) along with their characteristics, offers, discounts, etc., are displayed in each item listed in the catalogue on www.pinosos.es.
Prices of products may change at any time. In this case, the applicable price will be the one in effect at the time the order is placed. In any event, the final cost will be communicated to the customer during the online purchasing process before they confirm their acceptance.
The following payment methods are available:
a) Credit or Debit Card
Immediate payment can be made through our bank’s secure SSL payment gateway. If a refund or order cancellation is necessary, the amount will be reimbursed to the same payment card.
b) Bank Transfer
Payment can be made via cash deposit or bank transfer to the following entity:
The customer must indicate their name and order number when making the transfer.
c) Direct Debit
The customer must provide their bank account number on the order confirmation form for the payment to be charged. If a refund is required, the amount will be credited directly to the customer’s bank account.
d) PayPal
Payment for the order will be authorised through PayPal, but no funds will be withdrawn until PayPal verifies the transaction. A PayPal account is required for this option.
As stipulated by the regulations, the consumer and user have the right to WITHDRAW from the contract within a maximum period of 14 calendar days without needing to provide any reason and without incurring any cost, except for those specified in Articles 107.2 and 108 of Royal Decree 1/2007, of 16 November, approving the General Law for the Defence of Consumers and Users.This right of withdrawal does not apply to:
PRODUCTS
The customer has a maximum period of 14 calendar days from the day of receipt of the product to inform PINOSO SPORTSHOES, S.L. of their decision to withdraw from the contract.Withdrawal implies that PINOSO SPORTSHOES, S.L. will refund the amount already paid by the customer within a maximum period of 14 calendar days, using the same payment method the customer used for the transaction (provided the product does not fall under the exceptions mentioned above).During this period, the consumer must notify the business of their decision to withdraw by completing the form at the end of this document and sending it to the email address of PINOSO SPORTSHOES, S.L.PINOSO SPORTSHOES, S.L. will confirm receipt of the withdrawal notification in a durable format.To return a product, it must be in perfect condition and in its original packaging, with all accessories and unused.Once we receive the request, we will contact the customer to provide return instructions.The customer will bear the costs of returning the goods.
SERVICES
The period for withdrawing from the contract for the provision of services is 14 calendar days from the day of the conclusion of the contract, and the user must inform PINOSO SPORTSHOES, S.L. of theirPINOSO SPORTSHOES, S.L. of their wish to exercise this right, which they may do by filling in the form at the end of this document.The exercise of the right of withdrawal will result in the suspension of the service.PINOSO SPORTSHOES, S.L. will communicate to the consumer on a durable medium anacknowledgement of receipt of the withdrawal.Withdrawal implies that PINOSO SPORTSHOES, S.L. will proceed to refund of the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the client for the payment (as long as the service contracted does not fall within the exceptions indicated above).Once we receive your request, we will contact you to inform you of the details of the refund.
Products purchased through www.pinosos.es come with a one-year warranty from the date of purchase, covering potential manufacturing defects and any breakdowns occurring during this period.Consumable products, damages caused by improper use or handling, connection to a power supply other than specified, incorrect installation, or defects caused by external factors are excluded from the warranty.For durable products, the consumer has the right to technical support and spare parts availability for at least five years from the date the product ceases to be manufactured, without any price increase for parts used in repairs.For information on how to proceed with product issues or failures, customers can contact:
To avoid problems with the installation or operation of the purchased product, make sure you have followed the installation and operating instructions contained in the user manuals.If the purchased product still does not work properly, you should immediately contact the manufacturer’s customer service and technical assistance services, or, if applicable, the representative or distributor.The technical services will usually require you to provide them with the following information:
The consumer and user are entitled to repair, replacement, price reduction, or contract termination, as established in Chapter II, Title IV, Book II of the General Law for the Defence of Consumers and Users.If the product is not in conformity with the contract, the consumer may choose between repair or replacement, both free of charge, to be carried out within a reasonable period depending on the nature of the products and their intended use.If, after repair and delivery, the product remains non-compliant with the contract, the consumer may request its replacement, a price reduction, or contract termination.PINOSO SPORTSHOES, S.L. reserves the right to suspend, withdraw, or cancel partially or entirely any contracted services at any time without prior notice. This does not affect services reserved for registered users or subject to a prior contract, which will be governed by their specific conditions.
To file a complaint or claim against PINOSO SPORTSHOES, S.L., the customer must contact the customer service department either via 966970274 or by email adress info@pinosos.es.According to EU Regulation (EU) 524/2013, consumers can access the Online Dispute Resolution Platform at: http://ec.europa.eu/consumers/odr/.
These conditions shall be governed by current Spanish law. The language used shall be Spanish.