Returns & Exchanges

Free delivery

We send your purchase comfortably free of charge to the address you choose. (Only Peninsula and Balearic Islands) 

  • Delivery time Spain 24-48 hours (working days)
  • Delivery period Rest of 4 to 7 working days.

Returns & Exchanges 

  • You have a period of 15 days from receipt of the same, to exchange or return any item.
  • Items must be returned in their original condition, unworn (in perfect condition) and within the established period, in our warehouses. Please wrap the package so that the original box does not receive labels or shipping seals.
  • The return will be by your means, that is, always at the expense of the client (packaging, shipping, transport agency, etc.)
  • For said return or exchange (size, color and / or model), contact the CUSTOMER SERVICE department.
  • Send to ADDRESS:
    • 8 de Agosto Street Nº 14 03650 – PINOSO (Alicante) Spain
  • Once we receive the package we will proceed to a REFUND. As long as the merchandise is in perfect condition, in a few days you will receive the amount of your order in the same form of payment that you made the purchase.
  • Defects caused by misuse are not covered by the warranty.


  • Once we receive the package, we will proceed to the SECOND SHIPPING, in which you will have previously informed us which change you want to make (size, color and / or model), this shipment will be FREE.

If you want to make more changes, the postage will always be your responsibility.

Customer Support

Contact us if you have any questions about placing an order or any questions. Through phone, whatsapp or email.

Secure payment

All purchases are 100% secure.

Payment Methods:

  •  Paypal
  • Tarjeta de crédito
  • Transferencia Bancaria


At Pinoso’s we use top quality materials to manufacture our footwear.