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General terms of use
Pinoso Sportshoes SL offers an online shop which is open 24 hours a day, every day of the year and where you will be able to buy its products from the comfort of your own computer. Hereunder we will detail the general terms that regulate the purchase of our products through Pinoso Sportshoes SL. In this sense, the use of this website establishes the acceptance of these general terms.
PURCHASE PROCEDURE
Buying products through Pinoso Sportshoes SL online shop is very easy!
When you visit our shop, you will see several ways to search and select our products. You can choose them according to their style, type, size availability or you can see all our products and sort them by price. If you want to see the item in detail, you can click on the image of the model and you will see its product sheet with 4 different images, features, available colours and the possibility of zooming in the image. Once you have chosen the product you want to buy, you must choose its size. If you do not know your size, you can check our size guide by clicking on “Do you know your size?”.
Then choose the number of items you want and click on the button “buy”. When you want to confirm your order, click on “My shopping cart”, and then click on “Confirm your order” and you will continue to the Identification page. You must fill in the required information and click on “Accept”.
Once you are in your personal account you will be able to visualise your shopping cart and then you must click on “Confirm your order”, which will take you to Shipping and Payment. In this part, you must specify if you want the order to be sent to your registered addressed or to a different one, and the make the payment with your credit card by clicking on “Finish order”. Once the payment is done, you will visualize the Confirmation of order and you will immediately receive an email confirmation.
CUSTOMER SERVICE
If you have any doubts with respect to the products or services in our online shop, please contact us through our email address info@pinosos.es. We will reply quickly.
COUNTRIES
Pinoso Sporstshoes SL online shop is available for purchases with the following countries of delivery: AUSTRIA, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBURG, MALTA, NETHERLANDS, POLAND, PORTUGAL (Peninsula), ROMANIA, SLOVAKIA, SPAIN, SWEDEN, UNITED KINGDOM, UNITED STATES, etc.
PRICE OF THE PRODUCTS
The price of the products is in EUROS, and includes the tax as established by the Spanish legislation. In the final summary of your purchase, you can see its definite or total price, indicating the amount corresponding to the price of the specific product and the corresponding amount of tax applicable according to the country chosen in the shipment details. With regard to the Value Added Tax, as a general rule, a tax rate of 21% will be applied on the European Union territory where this tax applies. The prices shown may be revised and modified at any time by Pinoso Sportshoes SL.
SHIPMENT METHODS AND FEES
Pinoso Sportshoes SL online shop offers convenience and flexibility, so we send your order FOR FREE for Spain (Peninsula y Balearics). Every confirmed order in our online shop is sent within approximately 2 to 4 business days in Spain and, depending on the country of destination, within 7 to 10 days. We will send you a shipping confirmation email as soon as your order leaves our warehouse. In order to optimise the delivery, you must indicate an address where the order may be delivered within normal business hours.
The deliverer will deliver the order during business hours. If the delivery cannot be completed after two unsuccessful attempts, then our deliverer will notify the impossibility of the delivery due to absence of the recipient and will leave a note so that they go to the nearest office to collect it. Pinoso Sportshoes SL online shop does not deliver to post office boxes. Please, provide all the necessary details for the delivery at your shipping address. Having the complete information helps us deliver your order in due time.
Pinoso Sportshoes SL online shop will not be considered responsible for the breach of the signed contract in the event of force majeure stock-outs or unavailability of the product, service interruption or total or partial strike, specially of the postal services and means of transportation or communication, floods or fires. If the order cannot be delivered due to force majeure events, the full amount of the purchase will be refunded.
METHOD OF PAYMENT
Pinoso Sportshoes SL online shop accepts credit and debit card payments: VISA, MASTERCARD and VISA ELECTRON. The payments made with these cards will be charged in real time.
We also accept payments made through PAYPAL.
Bank transfer.
PAYMENT SECURITY
The purchases made and the details transmitted in them are SSL encrypted, so the purchase process is secure. For extra security, Pinoso Sportshoes SL online shop never has access to confidential data related to the methods of payment. As they are not stored, the bank details of each user will be requested for every new order.
PRODUCT WARRANTY
The products purchased in our shop keep the same warranties as those purchased in our shops and points of sale. That is to say, a quality warranty against defects in its manufacture or in the materials used in the products of the brand (this is not a warranty against wear and tear) for a period of six months after the purchase date.
